or click on the course in the calendar. Find your class on the My Training page. Click on the class to access the course materials and survey (Content tab) and access the Zoom link, 30 minutes before class starts.
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Prepare for the Session
- Already enrolled?
- How do I enroll in and pay for training on this site?
When you purchase training (including enrolling in our instructor-led courses), we will invoice your institution based on the billing contact information that we have on record for your institution. To purchase training, click the Add to Cart button for a course, then follow the prompts. We do not accept credit cards at this time.
- Can I enroll someone else into a course?
No. Each class participant must enroll themselves and acknowledge the terms and conditions.
- When will I see my class information?
Enrolled users can expect to receive a class information email, approximately five (5) calendar days prior to the first day of class, with a follow-up email two (2) days out. This email provides instructions on how to access the course materials and Zoom session. All students will have access to the Zoom session 30 minutes before class start time each day. If you do not see the email in your inbox, check your spam/junk folders. You can also log back into your account as you did to register. Find your class under My Training on the Home Page. Click on the class to access the course materials and survey (Content tab) and access the Zoom link, 30 minutes before class starts.
- What time is class held?
Unless noted otherwise, all instructor-led training classes are held in Eastern Time (New York). Please check the time zone listed after the session time to verify the time listed in your time zone.
- What is the cancellation policy for training courses?
It depends upon the type of training that was purchased. Below is a general overview. Please carefully review our terms and conditions as you complete the checkout process.
For enrollments in instructor-led courses, you must contact us via email at our email address no less than twenty-two (22) days prior to the scheduled session. If your request is received outside of the cancellation policy window, your organization will still owe full course fee unless you identify an attendee substitution who has fulfilled all the prerequisites for the course.
For purchases of all other items, including eLearning courses, learning plans, and On-Demand Training subscriptions, all sales are final.
- Can we offer a dedicated class for my institution?
Yes, please contact us to set up a dedicate course for your insitution. Dedicated courses are offered for groups of 6 or more.
- How should Company Name employees enroll in a course?
You must sign in using your employee user account to purchase or enroll in a course, as this will ensure that the customer is not invoiced for the purchase. This is especially important for employees who work onsite for a Company Name customer.
What is the difference between group and individual registration?
Individual registrants purchase one registration and receive personal access to the live sessions, webinar recordings and CE hours. The sessions, recordings and CEs can be accessed anywhere from an internet-connected device. Access links cannot be shared.
Group registration enables a group leader to purchase the webinar series for a group of up to 30 learners — the leader plus 29 additional participants. Following their purchase, group leaders receive an emailed link with instructions on how to register their group members. Since access is limited to 30 participants, leaders should carefully track the number of group members registered. Leaders may coordinate group viewing for each session (recommended), although group members may attend from different locations, either together or separately. Group registration also includes access to archived recordings and CE hours. Access links cannot be shared.
All participants, whether individual or group, must sign in to the webinar event platform to access live sessions, view recordings and earn CE.
How do I register my group?
Frequently Asked Questions
- Already enrolled?
or click on the course in the calendar. Find your class on the My Training page. Click on the class to access the course materials and survey (Content tab) and access the Zoom link, 30 minutes before class starts.
- How do I enroll in and pay for training on this site?
When you purchase training (including enrolling in our instructor-led courses), we will invoice your institution based on the billing contact information that we have on record for your institution. To purchase training, click the Add to Cart button for a course, then follow the prompts. We do not accept credit cards at this time.
- Can I enroll someone else into a course?
No. Each class participant must enroll themselves and acknowledge the terms and conditions.
- When will I see my class information?
Enrolled users can expect to receive a class information email, approximately five (5) calendar days prior to the first day of class, with a follow-up email two (2) days out. This email provides instructions on how to access the course materials and Zoom session. All students will have access to the Zoom session 30 minutes before class start time each day. If you do not see the email in your inbox, check your spam/junk folders. You can also log back into your account as you did to register. Find your class under My Training on the Home Page. Click on the class to access the course materials and survey (Content tab) and access the Zoom link, 30 minutes before class starts.
- What time is class held?
Unless noted otherwise, all instructor-led training classes are held in Eastern Time (New York). Please check the time zone listed after the session time to verify the time listed in your time zone.
- What is the cancellation policy for training courses?
It depends upon the type of training that was purchased. Below is a general overview. Please carefully review our terms and conditions as you complete the checkout process.
For enrollments in instructor-led courses, you must contact us via email at our email address no less than twenty-two (22) days prior to the scheduled session. If your request is received outside of the cancellation policy window, your organization will still owe full course fee unless you identify an attendee substitution who has fulfilled all the prerequisites for the course.
For purchases of all other items, including eLearning courses, learning plans, and On-Demand Training subscriptions, all sales are final.
- Can we offer a dedicated class for my institution?
Yes, please contact us to set up a dedicate course for your insitution. Dedicated courses are offered for groups of 6 or more.
- How should Company Name employees enroll in a course?
You must sign in using your employee user account to purchase or enroll in a course, as this will ensure that the customer is not invoiced for the purchase. This is especially important for employees who work onsite for a Company Name customer.
